Shipping Policy
*As this is a food item, returns are not accepted*
GENERAL INFORMATION
All online orders are shipped out between Monday and Friday with the exception of all holidays. Online orders are processed in the order they are received. Please note that we can not ship any orders on Saturdays, Sundays, and holidays.
While we strive to do our best to get your order processed in a timely manner, most order processing times vary between 1 and 3 days.
We ship across Canada and globally. For International shipping, please see below.
INTERNATIONAL SHIPPING
We ship across the globe. Please contact us directly at sales@olivejunction.com for us to provide you with an international shipping quote. International orders are again shipped by Canada Post.
WE ONLY SHIP THROUGH CANADA POST
Why? Canada Post is the only shipping company in Canada that delivers to every address in Canada. The other shipping companies don’t, and we have found that currently, there are no cost savings for you. Often these companies are more expensive as they will add on a “residential” delivery fee since most of these companies typically deliver B2B.
We ship Expedited through Canada Post, not Regular shipping. Expedited shipping is not overnight, express, or 2-day shipping. It is the most cost-effective and time-sensitive option through Canada Post with an insurance guarantee. Packages are provided with up to $100 in insurance with your online purchase. If your order is urgent, or if you would like additional shipping insurance, please contact us either by email or by calling us at 604-309-0556. We would be more than happy to assist you.
Once your package has shipped and been scanned into their system, Canada Post (not The Olive Junction) will send you an email to the email address on your order. This email will include your tracking information which will allow you to track your package through Canada Post. Please check your SPAM or JUNK folder if you don’t see an email in your regular inbox. Once your package has been scanned into their system, it can take up to 24 hours for the notification email to come through.
PACKAGING
Canada Post has specific requirements when shipping products. They require a 1-inch buffer between the product and the packaging. This is why most of our packages will arrive in 2 shipping boxes. We take every precaution possible to ensure your package arrives in 1 piece.
LOST OR DAMAGED SHIPMENT
LOST PACKAGE: If you have not received your package in a timely manner and after checking the tracking on it you do not see it delivered or it is showing delivered but you have not received it, please email us asap at sales@olivejunction.com with your order number. We will get back to you as quickly as possible.
DAMAGED SHIPMENT: Before you open your damaged package, please take clear pictures and/or videos of the packaging showing any and all damage and then proceed to do the same with the inside contents. Once you have done so, please email us at sales@olivejunction.com and include all photos and or video of the damage along with your order number. We will get back to you as quickly as possible.
UNCLAIMED OR RETURNED PACKAGES
Should a package be returned to us due to non-pickup, it is returned to us at our cost. Therefore, when you place either a new replacement order, or ask that the returned package be sent to you again, the return shipping fee we have been charged is to be paid in full prior to your order being sent out again. Failure or refusal to do so will result in no orders being shipped to you until the outstanding amount is paid.
